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Prepaid Reload (Payment Successful but Reload Status Failed):
Please call DiGi Customer Service Hotline at 016 221 1800 if you do not receive your reload after 1 hour.
For delivery (physical item purchase only):
Please call GDex –
to check on your delivery.
Items have been booked; pending delivery arrangement by GDex
When GDex Consignment Note No. has been assigned, you can track your items
Items have been delivered successfully to the customer
GDex has failed to deliver the items to the customer
Having trouble with your payment, these numbers might be of help:
Credit / Debit Card:
Call the number stated behind your card.
Common issues on payment rejects for Credit / Debit Card:
Please ensure that your credit / debit card is 3D Secure card.
What is 3D Secure?
It is a program set up to ensure security for cardholders when they use their card online. The cardholder must register with their respective Bank. The cardholder also provides an additional piece of information to verify that the correct person is making the credit or debit card purchase. DiGi Store Online supports both Verified by Visa and MasterCard SecureCode.
Please call your credit / debit card Issuing Bank to confirm whether or not your card is 3D Secure.
1300 88 6688 or 03 7844 3696 (International)
1300 88 0900 or 03 2295 6100 (International)
03 9206 8228 (International)
03 2179 5000
Common issues on payment rejects for Online Banking:
Please ensure you have already registered your current / savings account for online transaction. Otherwise, please call your bank on how to do go about doing so.
Please ensure that your online transaction is within the online limit / amount which is usually set by your bank for security reasons. Please call your bank to check on how to enable or set the limit according to your spending or usage.
Payment request to bank is pending
Preorder successful. Order sent to warehouse for fulfillment
Payment request has been approved by bank
Payment request has been rejected by bank
Incomplete payment details / Payment has been cancelled by customer
Please call the McAfee Customer Service at 1800 80 7643 for product information and installation guide.
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